Order Desk Associate

: Seattle, WA
: Full Time
Slab/Tile Department
Position Overview:
We need someone who is computer literate, able to effectively use multiple screens and multiple database systems simultaneously. Must be able to THRIVE in a customer service, customer-centric setting. Have a flexible attitude, team oriented, highly personable and a positive mindset. Call center experience is great but passionate, professional customer service is most important (How can I provide you with excellent service today?) Fun, team environment where you will average between 60-70 calls/day.
Essential Job Functions:
  • Provide quality, efficient, and accurate telephone and written customer service.
  • Maintain current knowledge of products, organization rules, and associated regulations as applicable.
  • Review customer requests, processing orders with time in constraints and with accuracy.
  • Identify opportunities to improve business processes, including development of procedures, and training others.
  • Call center experience preferred.
  • Strong customer service orientation, including demonstrated interpersonal skills.
  • Strong oral and written communication skills.
  • Demonstrated organizational and follow-up skills.
  • Ability to manage multiple responsibilities and priorities concurrently.
  • Proven ability to learn and manage multiple PC and mainframe applications.
  • Ability to research answers, learn quickly, and retain information.
  • Demonstrated initiative and self-motivation.
  • Able to work under pressure and adverse conditions.
  • Able to work according to shift hours 8:00am to 5:00pm, Monday-Friday.
  • Starting wage - DOE.
  • Comprehensive life package including health, dental, vision, and life.
  • 401K, paid vacation, sick time, and holidays.
  • Beautiful work environment and a hard-working team of coworkers.
To Apply:

*Only pdf, doc, docx, and txt files accepted
Or email resume and cover letter to melda@pentalonline.com with "Seattle Order Desk Associate" in the email subject line.

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