Shipping & Freight Assistant
: Seattle, WA
: Full Time
Department:Position Overview:Essential Job Functions:Requirements:Benefits:To Apply:
Tile Will Call
We are looking for someone who is customer literate, able to effectively use multiple screens and multiple database systems simultaneously. Must be able to THRIVE in a customer service, customer-centric setting. Have a flexible attitude, team oriented, highly personable and a positive mindset. Call Center experience is a plus but passionate, professional customer service is most important (ie. How can I provide you with excellent service today?) Fun, team environment where you will average between 40 to 50 calls/day and average 100 emails/day.
- Able to quote customers in timely manner. Whether LTL, Flatbed, small package, etc.
- Maintain good working relationships with carriers to negotiate rates or any shipping issues that may arise.
- Placing orders and returns occasionally.
- Setting up BOLS and scheduling carriers, sometimes under high pressure situations.
- Working with our warehouse, will call, and inventory teams to make sure orders are pulled and ready for shipping.
- Other duties as assigned.
- Call center experience preferred.
- Strong customer service orientation, including demonstrated interpersonal skills.
- Strong oral and written communication skills.
- Demonstrated organizational and follow up skill.
- Ability to manage multiple responsibilities and priorities concurrently.
- Proven ability to learn and manage multiple PC and mainframe applications.
- Ability to research answers, learn quickly, and retain information.
- Demonstrated initiative and self-motivation.
- Able to work under pressure and adverse conditions.
- Able to work according to shift hours 8:00 am to 5:00 pm, Monday to Friday.
- Starting wage - DOE.
- Comprehensive insurance package including health, dental, vision, and life.
- 401K, paid vacation, sick time, and holidays.
- Beautiful work environment and a hard-working team of coworkers.
Or email resume and cover letter to Melda Whitney, HR Manager firstname.lastname@example.org with "Shipping & Freight Assistant, Seattle, WA" in the email subject line.