Shipping & Freight Assistant


: Seattle, WA
: Full Time
Department:
Tile Will Call
 
Position Overview:
We are looking for someone who is customer literate, able to effectively use multiple screens and multiple database systems simultaneously. Must be able to THRIVE in a customer service, customer-centric setting. Have a flexible attitude, team oriented, highly personable and a positive mindset. Call Center experience is a plus but passionate, professional customer service is most important (ie. How can I provide you with excellent service today?) Fun, team environment where you will average between 40 to 50 calls/day and average 100 emails/day.
 
Essential Job Functions:
  • Able to quote customers in timely manner.
  • Whether LTL, Flatbed, small package, etc.
  • Maintain good working relationships with carriers to negotiate rates or any shipping issues that may arise.
  • Placing orders and returns occasionally.
  • Setting up BOLS and scheduling carriers, sometimes under high pressure situations.
  • Working with our warehouse, will call, and inventory teams to make sure orders are pulled and ready for shipping.
  • Accuracy.
  • Other duties as assigned.
 
Requirements:
  • Call center experience preferred.
  • Strong customer service orientation, including demonstrated interpersonal skills.
  • Strong oral and written communication skills.
  • Demonstrated organizational and follow up skill.
  • Ability to manage multiple responsibilities and priorities concurrently.
  • Proven ability to learn and manage multiple PC and mainframe applications.
  • Ability to research answers, learn quickly, and retain information.
  • Demonstrated initiative and self-motivation.
  • Able to work under pressure and adverse conditions.
  • Able to work according to shift hours 8:00 am to 5:00 pm, Monday to Friday.
 
Benefits:
  • Starting wage - DOE.
  • Comprehensive insurance package including health, dental, vision, and life.
  • 401K, paid vacation, sick time, and holidays.
  • Beautiful work environment and a hard-working team of coworkers.
 
To Apply:
 
 

*Only pdf, doc, docx, and txt files accepted
 
 
Or email resume and cover letter to Melda Whitney, HR Manager melda@pentalonline.com with "Shipping & Freight Assistant, Seattle, WA" in the email subject line.
 
 

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